Reservations & Leisure Sales Manager

GH Executive is seeking a Reservations and Sales Manager that will take the lead in driving villa and suite bookings by engaging with both new and returning guests in a luxury Caribbean setting. The role involves actively managing reservations inquiries through various channels such as phone, email, and website, ensuring timely and professional responses within 24 hours. A critical part of the position includes fostering guest loyalty by reconnecting with past visitors and managing reservations while collaborating with villa owners to respect their preferences. The manager will maintain meticulous records using Opera, ensuring all leads are followed up on and effectively coordinating guest arrival and departure details with the Guest Services team.

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The role demands a strong focus on developing and maintaining relationships with travel agents, tour operators, OTAs, and GDS partners to promote new bookings. The manager will ensure trade partners are kept up to date on villa availability, policy changes, and seasonal promotions while handling annual contract renewals and identifying opportunities for new agreements. Working closely with the events team, tourist board, and marketing department, the Reservations and Sales Manager will help attract group bookings and create compelling pricing strategies and seasonal offers to remain competitive in the market.